Shipping policy

Used equipment ships at a flat rate shown at checkout, based on the size of the item and the region it ships to. Refurbished shipping is quoted with each unit. We ship to the 48 contiguous states and Washington, DC.

Used equipment

Processing time. Orders ship within 3 business days after payment clears.
Shipping rates. Each used item is assigned a shipping size: small, medium, large, or freight. Parcel rates depend on the item's size and your region (Midwest, West Coast and Mountain West, or all other contiguous states). Freight items ship at a flat freight rate anywhere in the contiguous U.S. Your exact shipping cost is shown at checkout before you pay.
Parcel and freight. Smaller items ship by parcel carrier (such as FedEx, UPS, or USPS). Larger items ship by freight.
Alaska, Hawaii, U.S. territories, and APO/FPO addresses. These can’t be checked out online. Contact us with the item and your address and we will quote delivery before you pay.
If shipping is undercharged. If the shipping charged at checkout is well below the actual cost to deliver your order, we will contact you before it ships. You can approve the difference or cancel for a full refund.
Local pickup. Free local pickup is available at our Wheeling, Illinois location, by appointment. Choose Local Pickup at checkout and we will contact you to schedule.
Tracking. You will receive a tracking number by email once your order ships.

Refurbished equipment

Shipping, delivery method, and lead time for refurbished units are included in your written quote. Options such as liftgate delivery, inside delivery, and installation are quoted on request. Lead time depends on sourcing and preparation of your unit.

Freight deliveries

Please inspect freight shipments before signing for them.

Check every package for visible damage while the driver is present.
Note any damage, missing pieces, or crushed packaging on the delivery receipt before signing. If the damage is serious, you may refuse the shipment.
Report damage or missing items to us within 2 business days of delivery, with photos.

We cannot file a freight damage claim if the delivery receipt was signed clean. In that case we may be unable to cover the damage.

Lost or damaged parcels

If a parcel arrives damaged or does not arrive, contact us within 2 business days of delivery (or of the expected delivery date). We will file a claim with the carrier and work with you on a replacement or refund.

Address accuracy

Please check your shipping address at checkout. We are not responsible for delays or extra charges from an incorrect address. Freight to residential addresses, limited-access sites, or sites without a loading dock may carry extra carrier fees, which we will confirm with you before shipping.